By contracting with Rennoview LLC (known publicly as Rennoview) for services and/or accepting such services, the customer acknowledges and accepts:

The following is a legal agreement between YOU, the Customer and/or other person or entity on whose behalf you are entering into this agreement and Rennoview. If you are a real estate agent or broker, you are acting as agent for your client with actual legal authority in accepting this agreement on their behalf.  The use of the word “Customer” in this agreement refers to any agent or broker utilizing Rennowview’s services AS WELL AS THE CLIENT WHOSE PROPERTY THEY ARE LISTING. 

Please read this agreement carefully before uploading/emailing or otherwise delivering images and/or content for modification to Rennoview. By sending any image(s) to Rennoview for modification, you agree to be bound by the terms of this agreement. Rennoview reserves the right to change any of the terms of this agreement at any time. When changes to this agreement have been made, notice will be given on the Rennoview website. Please read and make sure you understand all such changes and if you do not agree to the Rennoview Terms and Conditions as it may be amended from time to time, do not upload/email or otherwise send any images to Rennoview for modification.

Rennoview is an image enhancement/modification service whose main purpose is to modify existing digital images furnished to us by you, the Customer. Rennoview cannot guarantee a particular outcome when modifying a given image, only that Rennoview will make every effort to bring out the best qualities of a given image within the realm of possibilities and/or limitations of each image.

The Rennoview Standard Service package includes: 1. modifying off-color images to better reflect the actual object and/or scene color as needed and possible 2. Removing or reducing camera distortion within the image as needed and possible 3. Enhancing or replacing skies in exterior photos as needed and possible. 4. One Customer review with the chance to raise questions, make comments and/or request changes to the Standard Package modifications completed by Rennoview on a given image. Once payment has been made by the Customer, an image will be regarded by Rennoview to be approved and accepted without further changes.

The Rennoview Special Request services will be any Customer requests outside the areas of modification covered by the Standard Service package previously listed. Items covered by Special Request fees would include, but not limited to removal or addition of non-permanent items to image, scanning of non-digital images, additional rounds of Customer review and revision and/or creating multiple format versions of a single image file.

Rennoview will NOT willfully and/or knowingly modify any image with the intent to create a deceptive misrepresentation of the permanent property features within a given image. Rennoview regards a deceptive image being any image who’s permanent features have been enhanced, modified, diminished, subtracted, fabricated, appropriated and/or any other type of technique with the intent to provide a misleading view of the permanent features within the image that would not bear validity when compared with the actual object(s) and/or property contained within the image. The sole purpose of Rennoview’s services is to optimize the appearance of reality, not to change it in any way.

Rennoview is in agreement with and strives to uphold the National Association of Realtors Standard of Practice 12_10.2 that prohibits a REALTOR®  from “manipulating (e.g., presenting content developed by others) listing content in any way that produces a deceptive or misleading result”. Rennoview reserves the right to refuse, modify and/or alter any request made by a customer, that by Rennoview’s determination, could and/or would result in a deceptive representation of a given image. Examples of deceptive modification would include, but not limited to; removal of overhead power lines, reduction or elimination of cracks in sidewalks or walls, the addition of trees and/or grass to a yard and/or adding a window to an enclosed room.

Rennoview will make every attempt to complete an order within a reasonable timely manor. Rennoview is not responsible for any delays, penalties, and/or other issues stemming from the delivery time or condition of a given image provided by the Customer to Rennoview for service. It is the responsibility of the Customer to provide any and all images to Rennoview in a timely manor to allow that such delays, penalties, and/or other issues would not occur or be a factor for the Customer and/or their sellers, agents, etc. Rennoview is not responsible for any delays that may be the result of interruptions in power, internet access, weather conditions, fire, theft and/or any other issues outside the immediate control of Rennoview and its members.

Rennoview is responsible for only work done solely by Rennoview to a given image. Any modifications, additions, deletions, enhancements, etc. added to or subtracted from a given image either before or after services were rendered by Rennoview, is solely the responsibility of the Customer and/or other person or entity providing the image and the other modifying party(s). 

Rennoview supports and upholds the copyright laws of the United States and will not willfully or knowingly modify an image for which Rennoview has direct knowledge that doing so will violate the image owners copyrights and/or instructions. Rennoview considers it the absolute responsibility of the Customer who has provided any image to and/or requested work by Rennoview to have secured any and all copyrights to use said image prior to uploading/emailing or otherwise contracting Rennoview to modify said image. As a term of this agreement, Customer agrees to only submit photos for which it has a valid copyright or license for use.

Neither Rennoview nor any of its officers, employees, managers, members, directors or suppliers, shall be liable for any general, punitive, special, indirect consequential or incidental damages, lost profits or any other costs, losses or damages arising out of a Customer’s use/misuse of Rennoview modified images or relating to viewer/buyer perceptions, objections, or other concerns regarding a Customer’s use of modified and/or enhanced images being used by a Rennoview Customer to promote a particular property or properties in general. Responsibility for viewer/buyer reaction regarding use of modified and/or enhanced images used for promotion of a property rests solely with the Customer contracting our services. Rennoview makes no warranties or representations as to the validity or legality of a Customer’s use of a modified image or of any release associated with a modified image. 

Rennoview has no relationship, contractual or otherwise, with the ultimate purchaser of any property whose images have been treated by Rennoview.  Further, Customer agrees to disclose to any potential buyer, prior to the time any contract for the subject property is executed, that Rennoview has treated images of the property which is the subject of the sale.  Customer also agrees to provide any ultimate purchaser both the original, untreated photos as well as an opportunity to inspect the subject property, prior to the time the contract for the subject property is executed.  FINALLY, CUSTOMER (AGENT, BROKER AND THEIR CLIENT[S]) AGREE TO INDEMNIFY AND HOLD HARMLESS RENNOWVIEW FROM ANY CLAIM OR CAUSE OF ACTION AGAINST RENNOVIEW, ITS EMPLOYEES, PRINCIPALS, AGENTS AND REPRESENTATIVES WHICH RELATES TO OR STEMS DIRECTLY OR INDIRECTLY FROM ANY WORK PERFORMED BY RENNOVIEW.  SUCH INDEMNIFICATION ENCOMPASSES ALL ATTORNEYS’ FEES, EXPENSES, JUDGEMENTS AND OTHER COSTS ASSOCIATED WITH ANY SUCH CLAIMS.

The Customer agrees it is the responsibility of the Customer that any and all fees due, requested, billed, emailed or otherwise  provided to the Customer by Rennoview is payable and due at the time of receipt through PayPal. Any fees not paid within 30 days of receipt will be considered past due and late or non-payment of such fees could result in the interruption of service and/or a working relationship with Rennoview. Customer agrees to pay all attorneys’ fees associated with the collection of any past due fees.  Rennoview reserves the right to determine whether a working relationship exists with any given Customer and/or request for service and terminate such relationship at any time.

Rennoview shall be under no obligation to refund your image enhancement/correction fee(s) under any circumstances. Once an image has been received by Rennoview from any source, it will be regarded as a contract for service and once work has been done on a particular image, payment is due for services regardless of conditions. (i.e. the wrong image was sent by customer or the property has been sold or taken off the market) However, in the event that Rennoview determines that it is willing to make a voluntary refund at its sole discretion, refund of all or part of your enhancement/correction fee(s), such refund shall only be made to the PayPal/credit card account originally used by you to pay for our services.

All images modified and/or enhanced by Rennoview are protected in by United States copyright laws and Rennoview retains all Rights of Ownership to said modified images. A Customer’s rights to use an image modified by Rennoview in any way is subject to payment in full by the Customer for services performed by Rennoview on said image. Upon payment in full, Rennoview grants the Customer unlimited Rights of Reproduction for use in any medium the Customer intends to use the given image. Should a Customer fail to pay for services in a timely manor for a given image, all Rights to Reproduction will be suspended for the image modified by Rennoview and the Customer will be required to remove the image or images from use.  Any image treated by Rennoview shall be the sole property of Rennoview, subject to the license above, and Rennoview shall have the right to use such images in any way it sees fit, including in the use of promotional materials or on its website.